There is no single screen that changes everything at once. eBay keeps a seller's account address, a listing's item location, and the return address on a shipping label as three separate fields, and updating one does not carry through to the other two. What each one is, and where it is set, follows — sourced from eBay's help pages on 2026-08-28.
The account, the listing and the label each keep their own copy of the address.
eBay's help page for changing an account address, read 2026-08-28, gives the route in three short steps: “Go to Addresses. Select Edit next to Shipping address. Select Edit next to the address you'd like to change.” That page lives under My eBay or Account settings, and it is the one place a correction is genuinely account-wide rather than tied to a single listing or a single label.
This is the address eBay treats as the default for the account itself. It is also the one most sellers assume covers everything after a move, which is exactly where the next two sections come in.
A listing carries its own location, separate from the account. eBay's page for setting up shipping options mentions the field directly in the context of local pickup, read 2026-08-28: “If you offer local pickup, enter the ZIP code for your item location.” That field is set when a listing is created or edited, and eBay does not describe it as something an account-level address change reaches on its own.
The practical result: a seller who moves and only updates the account Addresses page can still have a wall of active listings quietly carrying the old ZIP code. Anything still live after a move is worth opening and checking individually, or editing in a batch through Seller Hub's listing tools, rather than assumed correct because the account itself is current.
A third copy of the address surfaces only when a return actually happens. eBay's guidance for sellers managing returns, read 2026-08-28, is direct about it: “Confirm your return address on the label.” That instruction sits at the moment the return label is generated, not inside account settings and not on the original listing — a separate checkpoint with its own chance to catch a stale address before it goes out on a box.
This is the field behind most of the confusion sellers report after a move: the account looks right, the listing looks right, and the return label still shows the old city because nobody was asked to confirm it until a buyer opened a return.
eBay revises its help pages and account screens without notice. What is above is what those three pages said on the date shown; check the live page before relying on an exact menu label.
On your account's Addresses page. eBay's help page for changing an account address instructs sellers to go to Addresses, select Edit next to Shipping address, then select Edit next to the address they want to change. That is the account-wide address, reached from My eBay or Account settings, read 2026-08-28.
Not automatically. eBay treats a listing's item location as its own field, separate from the account address. eBay's own listing-setup page names it directly in the context of local pickup, telling a seller to enter the ZIP code for their item location, read 2026-08-28 — a field that lives on the listing, not the account, so an active listing keeps its old location until someone edits it.
Because a return label asks separately. eBay's own guidance for sellers on return shipping tells them to confirm their return address on the label, read 2026-08-28, which happens at the moment the label is generated — a different moment from anything already set in account settings. A stale address here gets corrected on that screen, not upstream of it.
Wherever the address reads at the moment a label is actually created, not at the moment of sale. Confirm the address on the label-creation screen before printing anything, especially on the first shipment after a move.
All three surfaces, not one. Update the account Addresses page first, then open a few active listings to confirm the item location, then watch the return-address field the next time a label prints. eBay does not carry one change through all three on its own.