Desktop
“If you're on a desktop, you can open Amazon.com and click 'Returns & Orders' at the top right,” per Amazon's own description. The order list opens with every recent purchase, tracking link attached to each one that has shipped.
Amazon orders
How to track an Amazon order
The confirmation email is not where Amazon keeps a live status. That lives on the order itself, under Returns & Orders on the website or Your Orders in the app, and the path differs slightly depending on which screen a shopper opens it from. Amazon's own newsroom description of the process, read 2026-09-01, is quoted below rather than paraphrased from memory.
Amazon's own wording, datedDesktop, app and browser pathsWhy some numbers skip UPS and USPS
Three doors, one order page
Desktop, the app and mobile browser all land on the same Progress Tracker once you find the right menu.
Three ways in, depending on the device
Amazon's own newsroom article on tracking a package, read 2026-09-01, walks through the route for each device separately rather than assuming one path fits all of them.
The Amazon app
“If you have the Amazon app, tap the person icon at the bottom. Under 'Your Orders,' you can review past and upcoming deliveries,” in Amazon's own wording. Tapping the item itself opens the same tracking page the desktop path reaches.
A phone browser
“If you're using a phone web browser like Safari, tap the person icon in the top right and tap 'Track & Manage Your Orders,'” per the same source — a separate route for anyone who has not installed the app.
All three land on the same page once the order is open: a Progress Tracker showing the shipment's current stage, the delivery estimate and, once a carrier or Amazon Logistics has scanned the box, a tracking number.
Map Tracking and sharing the link
Two features sit on top of the basic status page, and both come from Amazon's own newsroom account of the tool, read 2026-09-01.
Amazon Map Tracking
“Once your package is 10 stops away, Amazon will send a push notification…you can now use Amazon Map Tracking to track their package on a map,” per Amazon's own wording. It is a late-stage feature, not something available from the moment an order ships.
Sharing the tracking link
“You can click 'Share Tracking' to send a link with the tracking information via text, email, or messaging apps such as WhatsApp,” in Amazon's own description — useful for a gift order or a package someone else is expecting at home.
Neither replaces the order page
Map Tracking and the share link both open from the same Progress Tracker described above. There is no separate tracking site to bookmark; everything routes back through Your Orders.
Why the tracking number sometimes will not work anywhere else
A share of Amazon orders never generate a USPS, UPS or FedEx tracking number, and typing that order's number into a national carrier's own site returns nothing because that carrier never carried it.
A tracking number beginning with the letters TBA belongs to Amazon Logistics, Amazon's in-house last-mile network. It only tracks inside the Amazon order page — there is no separate carrier record to look up. Our TBA tracking number guide covers where that prefix comes from and what it does and does not mean about the order. When the number on the order looks like an ordinary carrier tracking number instead, it tracks the normal way on that carrier's own site or through our tracking lookup.
If the status has not moved in a while
Give a stalled status a few hours before treating it as a problem. Amazon's tracking page updates on the delivery network's own schedule rather than in real time, and a TBA shipment in particular can sit on one status for a stretch and then jump straight to delivered on the drop-off day. Our separate pages on why an Amazon delivery is running late and what to do once a delivered order genuinely never arrives pick up from here.
Where this comes from
- Amazon, How to track an Amazon package — the desktop, app and browser paths, Map Tracking and the Share Tracking link, quoted above. Read 2026-09-01.
Amazon's own help center pages returned an automated-access block when checked directly on 2026-09-01, the same result recorded on several other Amazon-related pages on this site; the newsroom article above is Amazon's own account of the same feature and is quoted instead. Amazon revises its apps and its site layout without notice — check the current menu names inside your own account before relying on anything more specific than the shape described here.
Tracking an Amazon order, answered
Where does Amazon actually show tracking?
Under Returns & Orders, not the confirmation email. Amazon's own newsroom describes opening Amazon.com and clicking Returns & Orders at the top right on desktop, or tapping the person icon and reviewing Your Orders in the app, then opening the item to reach the tracking page.
Is there an app-only tracking feature?
Yes, Amazon Map Tracking. Amazon's own description is that once a package is close, a push notification arrives and the shopper can use Map Tracking to watch it on a map, available from Your Orders or the notification itself.
Can I text or email a tracking link to someone else?
Yes. Amazon's own newsroom describes a Share Tracking option that sends a link with the tracking information by text, email or a messaging app, from the same page the delivery is being tracked on.
My tracking number does not work on UPS, FedEx or USPS. Why?
Because a large share of Amazon orders never touch those carriers. A tracking number starting with the letters TBA belongs to Amazon Logistics, Amazon's own delivery network, and it only tracks inside the Amazon order page, not on a carrier's site.
What if the order page shows no movement at all?
Give it a few hours before assuming something is wrong. Amazon's own tracking page updates on the delivery network's own schedule, and a status can sit unchanged for a stretch and then jump straight to delivered, particularly on a TBA shipment.