Pull the delivery photo
The order's tracking page on amazon.com carries a photo for most Amazon Logistics drop-offs. Drivers sometimes tuck a box behind a planter or a screen door on purpose, and the photo often shows exactly where.
Amazon deliveries
A stolen Amazon package skips the carrier claim entirely
Most Amazon orders never touch a public USPS, UPS or FedEx account, so the carrier-claim playbook that works for a stolen box from another retailer does not apply here. Check the delivery evidence first, then work the problem from inside the order on amazon.com — that is where the actual fix lives, not on a carrier's tracking page.
Amazon's own resolution pathNo carrier claim for TBAChecked 2026-08-30
Read the tracking number first
TBA means Amazon carried it themselves. Anything else is a real carrier, with a real claims desk behind it.
Before you report anything, rule out the easy explanations
Ask around the building
A neighbor's porch, a shared mailroom, or a leasing office are the three places a misdelivered box turns up most. A knock or a quick message costs nothing and beats filing a report for a package that reappears the next morning.
Give the scan a day
Delivery photos and status updates on Amazon's app occasionally lag the actual drop-off by several hours. A box that reads delivered at 9 p.m. with no photo yet is often just slow to update, not gone.
Why there is no UPS, FedEx or USPS claim to file
A carrier claim needs a carrier account to file it against, and a large share of Amazon orders never create one. They move instead on Amazon Logistics, Amazon's in-house last-mile network, under a tracking number that starts with the letters TBA. That prefix is the tell: it was never issued by USPS, UPS or FedEx, so none of those three has a record of the shipment, a claims form that will accept the number, or any obligation toward it. Our TBA tracking number guide covers where that prefix comes from in more detail.
A real share of Amazon orders still ship on a national carrier, particularly heavier items and some orders fulfilled directly by a Marketplace seller using its own label. If the tracking number on your order looks like an ordinary carrier number rather than a TBA code, the situation changes completely: that carrier's own claims process applies, and our stolen package guide and porch theft liability guide cover the deadlines and the fine print for USPS, UPS and FedEx directly rather than repeating them here.
Report it from Your Orders, not a carrier
The order record on amazon.com is where Amazon's own problem-reporting tools sit, and a refund or a replacement comes out of that record. Which specific path applies depends on who actually fulfilled the order.
- Amazon fulfilled it. Report the delivery as missing or stolen from Your Orders. The order sits entirely inside Amazon's own system, so the resolution comes from the same place.
- A third-party Marketplace seller fulfilled it. Message the seller directly through the order first. If the seller does not respond, or refuses to make it right, the A-to-z Guarantee is Amazon's buyer-side escalation built specifically for a Marketplace order that arrived stolen, damaged, or not at all.
- A real carrier's tracking number was actually on the label. Rare for a standard Amazon order, but when it happens that carrier's own case-filing tools become a second, parallel option worth using alongside Amazon's own report.
Amazon's own help pages on missing and stolen packages returned an automated-access block when checked on 2026-08-30, the same result recorded the same day on the Amazon wrong-address guide and on 2026-07-28 on the retailer return labels guide. So the steps above describe the shape of the process rather than quoting Amazon's current wording, exact day counts, or refund timing that could not be read directly. The order screen inside your own amazon.com account is the place to check anything more precise than what is written here.
A police report is documentation, not a refund
Filing with local police, or with the Postal Inspection Service at uspis.gov/report when a USPS number was genuinely on the box, does not move any money on its own — it opens a record of the theft, which matters more if a house or a building keeps losing packages. Money comes only from Amazon's own report, the seller, or the A-to-z Guarantee. That reporting channel is covered end to end on the mail theft page for anyone who wants more than this one line.
Where this comes from
- United States Postal Inspection Service, Report a Crime — the mail theft reporting channel and phone line. Read 2026-08-30.
- amazon.com and sellercentral.amazon.com help pages on missing packages and the A-to-z Guarantee — returned an automated-access block on every attempt, checked 2026-08-30. Described here by the shape of the tools inside Your Orders rather than quoted wording.
Amazon revises its own policies and its help center without notice. Treat the process above as a map of where to click, and check the current wording inside your own order before relying on anything more specific.
A stolen Amazon package, answered
What do I do if someone stole my Amazon package?
Pull up the delivery photo on the order's tracking page and check with neighbors or a building mailroom first — a driver leaving a box out of camera view is more common than an actual theft. Give it a day past the delivery scan in case the photo or the status is simply behind. If it is genuinely gone, report the order as missing from Your Orders on amazon.com rather than looking for a carrier to file with.
Can I file a UPS, FedEx or USPS claim for a stolen Amazon package?
Only if a real carrier's tracking number was on the box. A tracking number starting with the letters TBA belongs to Amazon Logistics, Amazon's own delivery network, which never creates a UPS, FedEx or USPS account for that shipment — there is no carrier claims desk to reach because no carrier carried it. Check the prefix on the order page before looking anywhere else.
What if a third-party Marketplace seller shipped the order?
Message the seller through the order first; many resolve a theft report directly with a refund or a reshipment. When the seller does not respond or will not fix it, the A-to-z Guarantee is Amazon's buyer-side escalation for a Marketplace order that went wrong, separate from anything Amazon itself fulfilled.
Does Amazon make me wait before reporting a package missing?
Amazon's own help pages returned an automated-access block both times we checked, on 2026-07-28 and again on 2026-08-30, so no exact day count can be printed here with a source behind it. As a practical matter, give the delivery scan a day to be sure it is not simply early or mistimed before filing the report; the report tool inside the order is what actually starts a refund or a replacement, not the waiting itself.
Should I file a police report for a stolen Amazon package?
It will not get your money back — only Amazon's own refund, replacement or the A-to-z Guarantee does that. A report is still worth filing for the record, especially if it happened at a house with repeat losses: local police for a general theft, or the Postal Inspection Service at uspis.gov/report when a USPS tracking number, not a TBA one, was actually on the box.