Where the number actually goes
USPS keeps this simple on its own site, which is more than can be said for most of what surrounds tracking.
“Enter a USPS Tracking® number in the search box to check the status of a package.”
USPS, Receive Mail & Packages, usps.com/manage/, read 2026-08-30. The search box itself lives at tools.usps.com/go/TrackConfirmAction_input.
Two things sit next to that search box worth knowing before you use it. Once a package loads, USPS offers a Delivery Instructions option right on the results screen, for redirecting or holding a piece already in the network. And the same account that runs Track & Confirm also runs Informed Delivery — a dashboard that previews mail and manages incoming packages without you entering a number for each one, useful if the number is the part you keep losing.
If the label came from SMKlog, our own tracking page reads the identical carrier status without a trip to usps.com, and keeps the number attached to the order so support can find it later.
Reading the list once it loads
A tracking page is a log, printed newest event first. The shape underneath it is consistent even when the wording on any one line is not: a piece is scanned in somewhere, it moves through one or more USPS facilities, it reaches the office that will deliver it, and it is scanned again on the doorstep or in the box.
USPS is candid that it does not spell out every line in place. Its own Tracking basics article, rather than defining each status where it appears, tells the reader to check a separate Scan Event Status reference “to get a better idea of what a specific status is and what it means for you” — USPS's own admission that the log is built for operations first and read by customers second.
USPS, USPS Tracking® — The Basics, faq.usps.com, read 2026-08-30.
Two situations are common enough to name here, with the full answer living elsewhere on this site rather than repeated: a page that has not changed in days is a scan gap, not necessarily a stopped parcel — see USPS tracking not updating for the published day thresholds. And if the number itself will not resolve to anything, reading a tracking number covers how to tell a USPS number from a UPS, FedEx or DHL one before assuming it is broken.
How long the record lasts
A tracking page does not stay online forever, and the window is different by service.
Record retention published in USPS Tracking® — The Basics, faq.usps.com, read 2026-08-30.
| Service | Record kept for |
| USPS Tracking Service | 120 days |
| Signature Confirmation | 1 year |
| Priority Mail Express | 2 years |
| Certified Mail | 2 years |
| Registered Mail | 2 years |
| Adult Signature Required / Restricted Delivery | 2 years |
| Numbered international mail services | 2 years |
120 days sounds long until a marketplace dispute opens five months after delivery. Screenshot the full event list at the point of a claim rather than assuming the number will still resolve later.
Tracking by text, no site required
For a number already in hand, USPS runs a text line that skips the website altogether.
“Send a text to 28777 (2USPS) with their tracking number as the content of the message.”
USPS, Text Tracking™ FAQs, usps.com/text-tracking/, read 2026-08-30.
- First message: opt inUSPS asks you to opt in the first time the service is used. A request started on usps.com goes further and requires replying YES to a welcome message before updates begin.
- Every message after: the latest statusThe reply carries the tracking number, the current status, and the date, time and location of the last scan.
- Add a keyword for something specificA tracking number plus a keyword in the same text asks about a particular detail, such as whether delivery has been attempted.
- Done with updates: text STOPSent to the same 28777, it ends the messages for that number at any time.
The service is built around a US-based phone number, used in the United States or roaming abroad, and USPS states it extended the same feature to Canadian-based numbers in early 2015. A number issued anywhere else does not register, even if the handset itself is sitting in the United States.
Where these facts come from
- USPS, Receive Mail & Packages — the tracking search box and Informed Delivery description. Read 2026-08-30.
- USPS, USPS Tracking® — The Basics — the Scan Event Status pointer and the retention table. Read 2026-08-30.
- USPS, Text Tracking™ FAQs — the 28777 instructions, opt-in and STOP keyword, and which phone numbers are eligible. Read 2026-08-30.
USPS revises its help pages without notice. Treat the figures above as what was published on the date shown and check usps.com directly for anything time-sensitive.