What you can report
- A page you believe is illegal or infringes your rights: a guide, a price page, an image, a quoted passage. SMKlog writes every page itself, quotes sparingly with attribution, and takes a page down or corrects it when a notice holds.
- A label bought with your card or in your name without authorization: SMKlog cancels the label where the carrier has not yet accepted the parcel, refunds the charge, and keeps the record for the card issuer and law enforcement.
- A shipment you believe breaks the law: prohibited goods, a recipient who did not consent, a label used for something it was not sold for. SMKlog checks its order record and reports to the carrier and, where required, to the authorities.
- Misuse of the API or the site: an agent or a script abusing the quote endpoint, a phishing page imitating SMKlog, a listing elsewhere that misrepresents SMKlog.
How to send a notice
Email info@smklog.com with the subject Notice. Include: the exact URL, order id, tracking number or label in question; what is wrong and, for a rights claim, on what basis (the work or mark, and that you are the holder or act for the holder); how to reach you; and a statement that the notice is made in good faith. A notice with those elements is complete; one without them gets a reply asking for what is missing, and the clock starts when it arrives. Anonymous notices are read; they cannot be answered.
Security vulnerabilities go through security.txt instead. Privacy requests (access, correction, deletion) go the way the privacy policy describes.
What happens then
- Acknowledgment within two business days (New York time), with a reference you can quote.
- A decision within ten business days of a complete notice: the content is removed or corrected, the label is cancelled and refunded, the report is passed on, or the notice is declined with the reason. A matter that needs a carrier or a bank to act is reported to them inside the same ten days; their own timelines are theirs.
- Counter-notice. Someone whose page or label was acted on can answer at the same address within ten business days; SMKlog decides again on both submissions and tells both sides.
- Record. Every notice, decision and counter-notice is kept for two years. Counts are published on the transparency report.
Decisions are made by the founder, the one person who runs SMKlog; there is no automated moderation of notices. Law enforcement and court orders are answered at the same address and handled with priority.