Legal
Effective date: 2026-05-24
SMKlog provides international freight request intake, qualification, routing, and provider-path coordination services for business shippers and logistics-provider workflows.
SMKlog does not guarantee shipment awards, signed transport contracts, carrier availability, revenue outcomes, pricing outcomes, or specific conversion rates. We provide intake, qualification, and routing support based on the information provided.
Unless separately licensed and contracted in writing, SMKlog is not acting as a motor carrier, freight broker, customs broker, or transport operator in the execution of a shipment. SMKlog functions as an intake, qualification, and coordination layer.
For parcel labels, SMKlog provides checkout and label purchase support. The selected carrier performs transportation and controls service availability, acceptance, transit, delivery, adjustments, and carrier-specific rules.
When SMKlog offers parcel label purchase, package dimensions, weight, package type, address, contents, and service information may be supplied by the user or estimated for convenience. Estimates are not a guarantee that the carrier or shipping platform will accept the shipment without correction. You are responsible for confirming that the shipment details are complete and accurate before purchasing, downloading, printing, or using a label.
Carrier and shipping-platform adjustments are limited to corrections connected to the same shipment and label purchase. SMKlog does not use this authorization to add arbitrary card charges or unrelated fees. Adjustments may include charges or credits based on actual weight, actual dimensions, dimensional weight, package type, origin or destination address, residential or commercial status, delivery area, selected or corrected service, return charges, address correction fees, carrier accessorials, or other carrier or shipping-platform rules applied to that shipment.
By purchasing, approving, downloading, printing, or using a parcel label through SMKlog, you authorize SMKlog and its payment processors to save and use your payment method for off-session carrier or shipping-platform corrections connected to that shipment for up to 30 days after carrier acceptance, unless a separate written agreement states otherwise. SMKlog may bill, charge, credit, invoice, request payment, or apply account-balance adjustments for those corrections. Small corrections may be absorbed by SMKlog's internal adjustment reserve or batched into a later account-balance charge instead of being charged separately. Larger or unpaid corrections may be charged to your saved payment method or added to your outstanding balance.
SMKlog will show carrier or shipping-platform corrections in the applicable order record. If a carrier or shipping platform later reverses or credits an adjustment to SMKlog, SMKlog may credit the applicable user account or payment method after that credit is made available to SMKlog. Unpaid adjustments may result in suspension of future label purchases, account holds, invoice collection, or other commercially reasonable recovery actions.
SMKlog may require manual review, exact package data, a deposit, account approval, or additional verification for high-risk, oversized, international, palletized, crated, hazardous, restricted, suspicious, or commercial-freight shipments. SMKlog may refuse or cancel label purchase when shipment data appears incomplete, inconsistent, restricted, or abusive.
If a paid label cannot be created, SMKlog will review the order and either issue the label, request corrected information, or refund the label payment when no label can be provided. Unused labels may be eligible for carrier void or postage refund only when allowed by the selected carrier or shipping platform. Carrier and postage refunds are not guaranteed and may take time to process.
Palletized, crated, oversized, multi-piece, international commercial cargo, and other freight shipments may require manager review before booking. Calculator results for these shipments are planning estimates only and may be used to start a conversation with a shipping manager. Final pricing depends on confirmed cargo data, pickup and delivery requirements, customs details, accessorials, carrier availability, and applicable freight terms.
You are responsible for ensuring that your shipment does not contain prohibited, restricted, hazardous, misdeclared, or unlawful items. Examples may include hazardous materials, regulated batteries, alcohol, firearms, controlled substances, cash, prescription drugs, perishable goods, or other items restricted by law or carrier rules. SMKlog may refuse, cancel, hold, or require manual review for shipments that appear restricted, prohibited, suspicious, or incomplete.
Users must not misuse the site, spam providers, submit fraudulent shipment requests, or use SMKlog to facilitate unlawful or abusive conduct.
Services are provided on a commercially reasonable basis. To the maximum extent permitted by law, SMKlog is not liable for indirect, incidental, special, or consequential damages arising from use of the site or service coordination process.
These terms are governed by the laws of the State of New Jersey, USA, unless a separate written agreement explicitly states otherwise.
For legal requests, contact legal@smklog.com.