What the carrier saw
To the sorting machinery your label is a set of required fields, and this endorsement fires when one is empty. The USPS definition names the culprits: no building number, no street, no box or route number, or a missing city-and-state line, combined with no known correct address, per pe.usps.com, checked 2026-07-27. Undeliverable pieces then travel to the return address; with none, they end up at the local Post Office or the Mail Recovery Center, per faq.usps.com.
The prevention habit
Ask the recipient to paste their address from a saved record instead of typing it from memory, then read it back as a courier would: number, street, unit, city, state, ZIP, with nothing assumed. Unit numbers earn special paranoia in any building with more than one door. On handwritten labels, keep the whole address on the box top in one block, away from tape seams where ink smears and print rubs off.
What our checkout screens
A quote at SMKlog starts with ZIP codes, and each one is checked against its city and state before rates appear. At payment time the system goes further: both the sender and recipient addresses are run against carrier address records, and when the destination fails to match, the purchase stops with a request to fix it. No card gets charged behind a broken address. The screen cannot know that a correct-looking address belongs to someone who moved, so confirmation from the recipient still matters.