Typical timing
DHL states that customs release can run anywhere from a few seconds to several days, and that the destination country is the biggest factor in where a given shipment lands in that range.
It means the carrier has submitted your parcel's export declaration to customs in the country it is leaving from. Nothing about the box has moved yet — the status marks a paperwork event, the same declaration that was prepared at label creation or checkout, now filed with an authority instead of sitting on file. What follows is a wait for that authority to release the shipment, which DHL states can take anywhere from a few seconds to several days.
This status shows up on shipments that are moving normally. It only becomes a problem if nothing follows it for days.
DHL lays out its international process as six steps. The export declaration is the fourth, and it only fires once the parcel has physically reached the outbound gateway — the sorting hub or airport it leaves the origin country from.
The status this page is about is step four. Everything before it is movement; everything at and after it is a document being checked by somebody who is not the carrier.
DHL's own description of this step: the carrier files the declaration on the shipper's behalf once the parcel reaches the outbound gateway, then waits on a response from the origin country's customs authority before the parcel is cleared to keep moving.
DHL states that customs release can run anywhere from a few seconds to several days, and that the destination country is the biggest factor in where a given shipment lands in that range.
Unlike a domestic exception, this step has no reason to update again quickly. No new scan for a day or two after it appears is the expected pattern on an international lane, not a sign of trouble.
Several days with nothing after this status, or a status that changes to something naming a hold or a request for documents, is the point to check the carrier's own tracking page directly rather than wait it out.
This tracking status is not abstract paperwork happening somewhere else. It is the same export declaration a shipper fills in, and on four countries SMKlog's own checkout fills it in automatically, before payment, rather than leaving it for later.
Canada, the UK, Germany and Australia: the declaration behind this exact status is completed before the label is bought, and a commercial-invoice pack is emailed once it is.
Nothing in this filing changes who pays duty on arrival — that is billed to the recipient on delivery, the same as it would be through any other checkout.
A destination outside the four launched lanes still routes to manual review, where this same document is prepared the way the rest of our commercial invoice guide describes.
fedex.com returned an access-denied response when checked 2026-08-31, so this page does not attribute any wording to FedEx's own tracking documentation.
It means the carrier has filed the export declaration for your parcel with customs in the country it is leaving from. The parcel has reached the outbound gateway, the paperwork that was prepared at label creation or checkout has been submitted, and the shipment is now waiting on a customs response rather than sitting untouched.
Customs at the origin country reviews the filing and either releases the shipment to continue moving or flags it for a closer look. DHL states that customs release can take anywhere from a few seconds to several days, largely depending on the destination country and what is inside the box.
No. This status is the export side, at the country the parcel is leaving. A second, separate customs review happens on arrival at the destination country, and that is the step most people mean when they ask why a package is "stuck in customs."
Long-haul legs commonly scan once at pickup and again only once the parcel reaches the outbound gateway, which can be a country or even a continent away. A quiet stretch of tracking on an international shipment is normal in a way it would not be domestically.
Yes, on the four countries SMKlog now sells self-service: Canada, the UK, Germany and Australia. The declaration behind this exact tracking status is the one our own checkout completes before payment on those four lanes, with a commercial-invoice pack emailed once the label is bought. Every other destination still routes to manual review.